Driver Privacy Policy
Effective Date: 1 March 2026
This Driver Privacy Policy explains how Kwik eMart processes personal and operational data of driver partners for onboarding, compliance, dispatching, safety, and payment.
1. Driver Data We Collect
- Identity and contact details.
- Vehicle and license documentation.
- Background and compliance verification data where required by law.
- Trip and route data, including pickup/drop-off and timestamp logs.
- Device metadata and app usage diagnostics.
- Earnings, incentives, and payout transaction records.
2. Purpose of Processing
- Driver onboarding, profile management, and account verification.
- Live dispatching, delivery tracking, and route optimization.
- Fraud prevention, safety investigations, and quality assurance.
- Commissions, earnings calculations, and payout operations.
- Compliance with legal, tax, and regulatory requirements.
3. Location and Tracking
Location information may be processed while the driver app is active to support dispatching, ETA estimation, order monitoring, and incident handling. Location processing is limited to legitimate operational needs.
4. Sharing of Driver Data
Relevant driver data may be shared with customers, retailers, payment providers, insurance/compliance partners, and authorities where legally required. We limit sharing to necessary business and legal purposes.
5. Data Security and Retention
Kwik eMart applies suitable security controls to protect driver data and retains records only as long as needed for operations, compliance, and legal requirements.
6. Driver Rights
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion where legally permissible.
- Request restriction of specific processing in applicable cases.
7. Account Suspension or Termination
Where a driver account is suspended or terminated, data may still be retained for dispute handling, legal compliance, and financial reconciliation according to applicable law.
8. Policy Changes
We may revise this policy to reflect legal, operational, or platform updates. The latest version is published on the platform.
9. Contact
For driver privacy questions or requests, contact Kwik eMart support through official channels.