Privacy Policy

Privacy Policy

Last Updated: January 1, 2024

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile picture
• Delivery Information: Delivery addresses, location data, and delivery preferences
• Payment Information: Credit/debit card details, billing address, and payment history
• Order History: Past orders, favorite restaurants, and food preferences
• Communication: Messages sent to restaurants, drivers, or customer support

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Data: GPS coordinates, IP address, and location-based information
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Log Data: Access times, dates, and referring website addresses

1.3 Information from Third Parties

We may receive information about you from:

• Restaurant partners when you place orders
• Payment processors for transaction verification
• Social media platforms if you connect your account
• Marketing partners and analytics providers

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders
• Facilitate delivery services and track orders in real-time
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders, account, and our services
• Send promotional offers, newsletters, and marketing communications (with your consent)
• Personalize your experience and recommend restaurants and dishes
• Improve our Service, develop new features, and conduct analytics
• Ensure safety and security, prevent fraud, and enforce our terms
• Comply with legal obligations and respond to legal requests

3. Information Sharing and Disclosure

3.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Restaurant partners to process and prepare your orders
• Delivery drivers to complete deliveries
• Payment processors to handle transactions
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support and communication platforms

3.2 Business Transfers

If KwikieMart is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as court orders or government agencies.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Location Information

We collect and use location information to:

• Show nearby restaurants and available delivery options
• Enable real-time order tracking
• Calculate accurate delivery times and fees
• Provide location-based recommendations

You can control location permissions through your device settings. However, disabling location services may limit certain features of our Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing (PCI DSS compliant)
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for analytical purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Location Controls: Manage location permissions in device settings
• Account Deletion: Delete your account at any time through app settings

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Deliver personalized content and advertisements
• Improve our Service and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

9. Children\'s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a notice in our mobile application

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by KwikieMart. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

---

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

15. Consent

By using KwikieMart, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.